We offer services state-wide and have offices in Anchorage Wasilla Juneau Fairbanks.

Copper River & Statewide online support

While we are always available via phone, Zoom or email, please note that our offices are currently open by appointment only due to the high number of COVID-19 cases. Subscribe to our ✉emails to stay in the loop on reopenings.


777 N. Crusey Street
Ste. B101
Wasilla, AK 99654
📞 907-746-3413
Fax (907) 746-3439

Care Coordination
📞 (907) 746-3445


✉ Send us a message

Mat-Su Education Team

Downing - Education Specialist

Janice has worked with ARA for over 14 years.  She started her career as an In-Home Service Specialist providing services to rural villages all across Alaska. After transitioning to an Education Specialist, she continues to enjoy enriching the lives of people living with dementia and their care partners by offering encouragement and hope to make their dementia journey a little bit easier.

Janice has a Bachelor of Science degree in Human Development through Warner Pacific University in Portland, Oregon.  She is also a Positive Approach to Care (PAC) Certified Independent Trainer and a PAC Certified Engagement Leader offering best practices in dementia care.

One of her accomplishments is having been a care partner to her parents and currently caring for a family member.  Her philosophy: Dementia challenges us to respond in different ways to offer hope, meaning, and quality of life to people living with dementia and their care partners.

📞 907-864-3408
📠 907-746-3439

Jung - Education Specialist

Kim excels at providing educational support for people living with Alzheimer’s or a related dementia, their families, and their care partners.

PAC Certified Independent Trainer
PAC Certified Engagement Leader

📞 907-746-3403
📠 907-746-3439

Mat-Su Care CoordinationTeam

Mengel - CCRA Supervisor

Care Coordination Supervisor
Audri connects individuals from all walks of life to the services they need to live a full and happy life. She values face-to-face interaction with each individual and their entire team. She knows that the individuals and family members who have been there since day one have voices that need to be heard.

For six years, Audri worked as a Direct Service Provider and volunteered with Special Olympics Alaska Bowling Team. She was a partner and mentor for athletes but admits that most of the time, they were teaching her!

Audri has an immense amount of experience working one-on-one with people who experience intellectual and developmental disabilities. She has a certified nurse assistant license and is working towards a degree in nursing.

📞 907-746-3445   [ext 400]
📠 907-864-3400

Russell - Care Coordinator

New to the care coordination world, Alyssa has a Bachelor of Arts degree majoring in Psychology and minoring in Justice from the University of Anchorage Alaska. Alyssa’s choice of careers was heavily influenced by her parents who both work in the education field and work with children who tend to have intellectual, developmental, and physical disabilities. Her experience in witnessing the effects of mental illness, Dementia and Alzheimer’s disease through family members has also played an important role in her choice of careers.

At the beginning of 2022, she became a Certified Care Coordinator for CCRA. Her goal is to gain as much knowledge about care coordination and become a better advocate for those who need help seeking services to better maintain their quality of life. Alyssa has lived in Alaska most of her life, and when she is not working she spends her summers fishing, hiking, and spending time with her family and her two cats. She is beyond excited to start her career here at CCRA and looks forward to working with new clients and helping them feel like they have a voice, are important and are valued.

📞 907-864-3445  [ext 417]

Bertolone - Care Coordinator

Dana grew up in Michigan with her father, mother and younger brother. She attended Oakland University in Rochester Hills Michigan, earning a bachelor’s degree in Occupational Therapy in 2003. Dana moved to Alaska in November 2020 with her boyfriend and their German Shepherd KOBA. They enjoy taking KOBA to the dog park and going for hikes in the valley. Dana looks forward to building a house and making memories in Alaska!

She choose to be a care coordinator because she wants to help advocate for Alaskans in need and help them live a full life—to help tear down obstacles that one might face and give them the best possible outcomes. Dana says that helping others brings her great joy!

📞 907-864-3445  [ext 416]

Weis - Care Coordinator

Erin joined our Care Coordination team in April, 2021. She comes to CCRA with 13 years of experience working in Health & Social Services, bringing with her a vast knowledge of Medicaid Home & Community Based Services and Personal Care Supports.

Erin started her career as a Direct Support Professional in 2008 and has served in various roles over the years, her favorite role has been a Care Coordinator for individuals on the ALI, APDD, CCMC and IDD Waivers. In Erin’s free time she enjoys being with her family, working in her garden and baking. Erin holds a special place in her heart for our elders and individuals who experience disabilities, she is very excited to reenter Care Coordination and feels blessed to continue on her journey of helping others.

📞 907-746-3445
📠 907-746-3439

Studie - Care Coordinator

Tazz has worked in the Care Coordination field for 9 years as direct support staff, as a Case Manager as well as a Case Manager Supervisor. She enjoys working with individuals with developmental and emotional disabilities as well as with elders. Tazz is very versed and knowledgeable in Personal Care Services and has a passion to help others live as independently and safe as possible in the community of their choice.

Born and raised in Palmer Alaska, when she is not working she enjoys watching movies, camping, fishing, swimming, playing basketball, enjoying local music in the park and painting rocks with her grandmother. The most common question she gets asked: “is Tazz your real name and is it short for anything?” Tazz is her real first name and it is not short for anything. Tazz looks forward to working with her new clients and building relationships with them in the years to come.

📞 907-746-3445

Massman - Care Coordinator

Jessica has been providing care coordination through CCRA for over 4 years. Prior to joining CCRA Jessica cultivated 6 years of experience serving community members in Alaska working at United Way, Covenant House, and STAR.

Through Care Coordination, Jessica helps connect individuals with the services they need to lead safe and independent lives, with focus on the ALI and IDD waivers as well as those individuals who may not qualify for a waiver yet, but who need in-home services. Jessica is certified in all waivers.

Jessica has a Bachelor of Human Services from UAA and is forever grateful that she chose the helping path.

📞 907-864-3418

Tanner - Care Coordinator

As a Care Coordinator, Olga work with participants who need support to live safely and as independently as possible in the home of their choice by assisting them with getting services to maintain quality of life. She ensure that the participants have a choice, safety, independence, and dignity in-home and community-based living with quality services to promote independence and incorporate each individual’s culture and value system.

Prior to joining CCRA in 2016 Olga was a Care Coordinator for Mat-Su Senior Services for 5 years. She also has experience as a nationally certified medical assistant, a PCA, and as a house manager at an assisted living facility for 4 years.

📞 907-864-3419  [ext 419]

Bartz - Care Coordinator

As a parent of a child who needs extra care, Amber has acquired the skills to advocate for and assist families on a very personal level. She strives to be a resource to those she works for and always listens to both the words that are said and the ones that aren’t.

Amber believes that family is an integral part of the team and attempts to give them a voice whenever she can. She has spent 15-years providing suggestions and assisting with accessing or changing services as well as linking people to grants and programs and much more.

Amber works primarily with Children with Complex Medical Conditions and people with Intellectual and Developmental Disabilities. She is always open to learning from those she works with and willing to share her own personal experiences. Amber has an Associates of Applied Science degree and Bachelor of Health Science degree in Human Services with an emphasis on Family and Youth Services from the University of Alaska Anchorage.

📞 907-864-3411  [ext 411]